Terms & conditions

Orders

• All orders will be processed and shipped as originally placed.
• Customers are responsible for providing an accurate shipping address.  To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.  
• East Coast Passion is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances USPS/FedEx/DHL is responsible for any of all mail pieces that undergo USPS/FedEx/DHL delivery services. We will do our best to assist all customers regarding missing packages.
• All claims will be thoroughly reviewed case by case; claims may take up to 4 weeks to process. Once USPS/FedEx/DHL responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with USPS/FedEx/DHL.
• Filing a claim does not guarantee USPS/FedEx/DHL will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.
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Domestic orders/shipping

• Orders are generally received within 7 business days after date of fulfillment.
• Expected delivery dates may vary during holiday season, depending on volume of mail experienced through postal service. 

 

Discount Codes

• All discount codes must be entered at the time of checkout.  
• For our customer’s safety, our software does not allow us to manually apply discount codes or adjust any prices to orders once they are finalized and payment has been accepted.
• Only one discount code can be applied per purchase.

 

Sales

• We do not accept any returns or exchanges on sale items. 
•  Sale prices and discount codes are only valid during the time of the sale.  Sale prices will not be applied to any orders placed before or after the time of the sale.